Wandsworth Removals Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Removals provides moving and related services to residential and commercial customers in the UK. By making a booking, you agree that these terms will apply to the services requested, whether the work involves a full house move, office relocation, furniture transport, packing support, or another agreed removal service. Please read them carefully before confirming any arrangement.

These terms are designed to be fair, clear, and consistent with applicable UK law. They explain the booking process, the way charges are calculated, what happens if you cancel or amend a booking, how liability is handled, and the rules that apply to waste, disposal, and restricted items. They also set out the governing law and the basis on which any dispute will be managed.

In these terms, references to “we”, “us”, and “our” mean Wandsworth Removals, and references to “you” or “the customer” mean the person or business requesting the service. Where a move is booked on behalf of another person, the person placing the booking confirms they have authority to accept these terms on that person’s behalf. These terms apply alongside any written quotation, job sheet, or service confirmation we issue.

1. Booking Process

To secure a moving date, you may be asked to provide information about the items to be moved, the origin and destination addresses, access conditions, parking restrictions, packing requirements, and any special handling needs. A quotation may be based on the information you provide, and if that information changes, the final price or service plan may also change. The booking is not confirmed until we accept it and, where applicable, receive any required deposit or advance payment.

When booking removal services in Wandsworth or elsewhere in the UK, you must ensure all details supplied are accurate and complete. This includes stair access, lift availability, long carries, fragile items, dismantling requirements, and any items requiring specialist equipment or more than one vehicle. If inaccurate or incomplete information results in extra time, additional labour, or extra transport costs, we may charge a reasonable adjustment fee.

We reserve the right to refuse or cancel a booking where we believe the job is unsafe, unlawful, outside the scope of our services, or impossible to complete within the agreed time because of undisclosed conditions. If a site inspection is carried out, any quotation remains subject to the actual conditions on the day of the move. Acceptance of a quote does not guarantee a fixed price unless we expressly state that the quote is fixed.

2. Pricing and Payments

Our charges may be based on a fixed quotation, an hourly rate, a day rate, or a combination of these methods depending on the service required. Unless otherwise stated, quotations are based on normal working hours, reasonable access, and the details you supplied at the time of enquiry. Any parking charges, congestion-related costs, permit fees, tolls, or disposal fees that arise during the service may be added to the final invoice where they were not included in the original quote.

Payment terms will be confirmed at the time of booking or in the quotation. We may require a deposit to secure the date, with the balance payable before the move begins, on completion, or within a specified period after invoicing, depending on the contract type. If payment is made by bank transfer, card, or another approved method, you must ensure cleared funds are available by the agreed deadline.

Where a job overruns because of delays caused by you, your agents, or circumstances within your control, additional charges may apply. These may include waiting time, extra crew time, vehicle standby time, or rescheduling costs. If goods are stored, held, or transported over multiple days at your request, additional storage or handling charges may also apply. All prices are stated in pounds sterling unless agreed otherwise.

3. Cancellations and Changes

You may request a change to the moving date, scope, or service requirements, but we cannot guarantee that changes will be possible. Any amendment is subject to availability and may alter the quotation. If you need to reschedule, please provide notice as early as possible so that we can attempt to accommodate the change without incurring unnecessary costs.

If you cancel a confirmed booking, cancellation charges may apply depending on how much notice you give and whether staff, vehicles, packing materials, or third-party services have already been allocated. Where we have incurred costs in preparation for the job, we may deduct those costs from any deposit paid or invoice them separately. If cancellation occurs on the day of the move or after our team has been dispatched, the full or substantial portion of the agreed charge may be payable.

We may cancel or suspend services if you fail to make payment when due, if the working environment is unsafe, if access is materially different from what was agreed, or if we are prevented from carrying out the service by events beyond our control. In such cases, we will act reasonably and may offer an alternative date where possible, but we are not responsible for losses arising from a cancellation caused by your breach or by circumstances outside our control.

4. Customer Responsibilities

You are responsible for ensuring that the property, premises, and access routes are ready for the move at the agreed time. This includes reserving parking where necessary, notifying building management, arranging lift access if required, and ensuring that items are packed and ready unless packing is included in the service. You must also identify any item that is fragile, high value, dangerous, or requiring specialist handling.

You must not include prohibited items in the load, including illegal goods, firearms, explosives, live animals, perishable goods requiring refrigeration, or items that could pose a risk to our team, other property, or the vehicle. If we discover prohibited items or unsafe goods during the service, we may refuse to transport them and may end the service immediately if continuing would be unsafe or unlawful.

You should keep personal documents, cash, jewellery, medicines, and other essential valuables with you unless we have expressly agreed in writing to handle them. We accept no responsibility for loss or damage to such items unless we have specifically agreed to transport them and any liability is not excluded by law. You should also back up electronic devices and ensure that appliances are disconnected safely before collection unless disconnection is included in the service.

5. Liability and Insurance

We will take reasonable care in carrying out removal company services, but our liability is limited to losses or damage caused by our negligence or breach of contract, subject to these terms and any mandatory legal rights you may have. We are not liable for damage that results from pre-existing faults, normal wear and tear, insufficient packing by you, hidden defects, unstable furniture, or items that were not properly prepared for transport.

Where we pack items, we will use reasonable skill and care in carrying out the packing service. However, we are not responsible for damage to items with inherent weakness, concealed defects, or items that deteriorate because of age or previous poor condition. For self-packed goods, liability for breakage or damage arising from packing choices, unsuitable containers, or poor protection remains with you unless we caused the damage through negligence separate from the packing.

Any insurance arranged by us, where available, may be subject to exclusions, deductibles, claim procedures, and valuation limits. You should review the scope of cover carefully and provide evidence of value where requested. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such limitation is not permitted by law.

6. Delays, Access Problems, and Force Majeure

We will aim to attend on time, but removal work may be affected by traffic, weather, road closures, vehicle restrictions, or delays caused by previous jobs. If we are delayed, we will try to keep you informed and act reasonably to complete the service. We are not responsible for delay caused by events outside our control, including accidents, severe weather, strikes, civil emergencies, or the failure of third-party services.

If access is blocked, keys are unavailable, lift use is restricted, parking is impossible, or the property is not ready at the agreed time, we may charge waiting time or a reattendance fee. If the move cannot be completed because of access issues or a failure on your part to prepare the premises, we may treat this as a cancellation or aborted job and charge accordingly.

Where a force majeure event prevents or materially delays performance, we may suspend the service without liability until the event ends or, if necessary, cancel the booking. Force majeure includes any event beyond our reasonable control that makes performance impossible, impractical, or unsafe. Neither party will be treated as in breach for failure caused by such events.

7. Waste, Disposal, and Environmental Regulations

We may remove unwanted items, packing waste, or other materials only if this has been agreed in advance and is lawful to do so. Any disposal, recycling, or clearance service will be handled in accordance with applicable UK waste regulations. You must not ask us to remove controlled waste, hazardous waste, asbestos, chemicals, fridges requiring specialist disposal, or any item that needs a licensed carrier or site.

Where we transport waste or items for disposal, you agree that you are the owner of the items or have the owner’s permission to dispose of them. You also confirm that any such items are accurately described and not contaminated or dangerous unless we have expressly agreed otherwise. If an item is found to be regulated waste, misdescribed, or unsuitable for ordinary removal, we may refuse to handle it and may charge for time already spent.

We may separate reusable, recyclable, and non-recyclable materials where this is reasonably practicable and lawful. If we engage a licensed third-party disposal facility or recycling contractor, you remain responsible for the accuracy of the description provided and for any costs that arise from misclassification. We will not be responsible for breaches caused by false information supplied by you about the nature of the waste.

8. Storage, Retention, and Uncollected Goods

If goods are stored with us or held awaiting delivery, specific storage terms may apply in addition to these conditions. You must collect, accept delivery of, or provide instructions for stored goods within the agreed period. If you fail to do so, we may charge storage fees, redelivery fees, or handling charges, and may place the goods into long-term storage or follow the procedure required for uncollected goods under applicable law.

If you do not pay sums due within the agreed time, we may withhold delivery or retention of goods to the extent permitted by law and by any agreed lien or retention right. We will act reasonably and in good faith, but all costs arising from non-payment, failed delivery, or uncollected items may be recoverable from you. Any sale or disposal of goods will only occur in accordance with legal requirements.

9. Complaints and Claims

If you believe a problem has occurred during the service, you should notify us as soon as reasonably possible and provide details of the issue, including photographs where available. Prompt notice helps us investigate fairly and, where appropriate, take steps to reduce loss. Claims for damage, shortage, or missing items may be subject to time limits and evidence requirements.

We may ask you to keep damaged items, packing materials, or any relevant evidence available for inspection. Failure to do so may affect our ability to assess the claim. We will review any complaint in a reasonable time and may offer repair, replacement, compensation, or another suitable remedy where we accept responsibility and where such remedy is appropriate under the circumstances.

Nothing in these terms limits any statutory rights you may have as a consumer under UK law, including rights relating to services performed with reasonable care and skill. However, any claim must be raised honestly, promptly, and with supporting information. Fraudulent or exaggerated claims may be rejected in full.

10. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. Where the customer is based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where required by law, but the contract itself will be interpreted under the law stated here unless otherwise agreed in writing.

Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. This means that legal proceedings relating to the service, payment, liability, or interpretation of these terms will be brought before the appropriate UK court with authority to hear the matter.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No delay or failure by us to enforce a right will be treated as a waiver of that right. These terms, together with the quotation or written service confirmation, form the entire agreement between the parties for the relevant service.

11. Final Provisions

These terms may be updated from time to time, and the version that applies will normally be the version in force at the time your booking is accepted. Any variation to these terms must be agreed in writing by an authorised representative of Wandsworth Removals. Verbal promises or informal arrangements will not override the written terms unless required by law.

By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions. You also confirm that all information supplied is accurate to the best of your knowledge and that you will cooperate reasonably to ensure the move is completed safely, lawfully, and efficiently. These conditions are intended to protect both parties and support a professional, transparent service.

For the avoidance of doubt, these terms apply to all standard relocation and transport services provided under the Wandsworth Removals name, unless a separate written contract states otherwise. If you require a tailored arrangement for specialist items, long-distance transport, or other non-standard work, the relevant quotation may include additional terms that take priority over these general conditions where there is any inconsistency.